FREE SHIPPING FOR ALL ORDERS OF $300
How long do I have to return an item?
You Have Approximately 14 Days After Your Purchase Date To
Contact Us Regarding a Return. Once Your Return Is Approved By
One Of Our Executives, You will Receive A Email Regarding The
Status Of Your Request, Return Location, And Confirmation
Returns from the USA are quick and easy with our e-portal!
Follow the simple steps below.
You need to get it back to us within 14 days from the date of
Can I have an exchange instead of a refund?
We don’t offer exchanges right now. You can return your item to
us for a refund, and then place a new order to get the item of
What should I do if I receive an incorrect or faulty item?
We’re sorry to hear that you’ve received an incorrect or faulty
item. Please contact us via the help page contact us form
stating the order number or tweet us @UniversalShirts, with
further details of the issue within 30 days of receiving your
order. One of our customer service agents will be more than
happy to look into this for you.
How long does it take to process my return?
It can usually take up to 7 working days (excluding weekends and
bank holidays) from the date of your return for your parcel to
be delivered back to our warehouse and processed. On receiving
your return, the next step is for us to check the item(s). Once
our checks are complete we’ll refund your credit/debit card. The
funds should appear on your bank statement within 3-5 working
days! (how long depends on your card issuer).