How long do I have to return an item?

You Have Approximately 14 Days After Your Purchase Date To Contact Us Regarding a Return. Once Your Return Is Approved By One Of Our Executives, You will Receive A Email Regarding The Status Of Your Request, Return Location, And Confirmation Regarding Shipping.


Returns from the USA are quick and easy with our e-portal! Follow the simple steps below.

You need to get it back to us within 14 days from the date of your delivery.

  1. Log onto our portal, Tell us what you are returning and why. Print off your returns label and attach it to your parcel.
  2. Post if off! Make sure you keep your proof of postage!
  3. Your return arrives back at Universal Shirts! Our team will make sure all is in order and authorize your refund – this could take us up to 3 days once it arrives back in our warehouse.

Can I have an exchange instead of a refund?

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

What should I do if I receive an incorrect or faulty item?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please contact us via the help page contact us form stating the order number or tweet us @UniversalShirts, with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.

How long does it take to process my return?

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return, the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days! (how long depends on your card issuer).


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